Nitty-Gritty Information

Climber descending with a rope


Shipping is charged at a flat rate and varies depending on the country.

Australia - FREE SHIPPING for orders over $100, $10 for orders under $100.
New Zealand - FREE SHIPPING for orders over $150, $10 for orders under $100.
Other Countries - $15 flat rate shipping.
Most brands we stock ship worldwide, however there a few which are restricted more locally (Australia and New Zealand only). Information regarding this can be found at check out. In order to reduce toitū's carbon footprint, we ship direct from each brand's wholesaler to you. This means that if you purchase products from three different brands, you may receive three different packages. Products will normally be delivered with 2 weeks of an order being made on toitū, however this can vary at the moment because of COVID-19.


We pride ourselves on providing quality, eco-conscious outdoor gear and apparel. If you're not happy with the product you have received, please email so that we can find a solution.

Our refund policies differ depending on which brand you have purchased. For policy information specific to the item you have purchased or are looking to add to your gear list, please email



Something not answered here or on any of our other pages? Flick us an email and we'll happily help you out -